Pensioner ‘flabbergasted’ after £20,000 removed from her pension pot | Personal Finance | Finance

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A spokesperson for Aviva told Express.co.uk: “We apologise for the errors made in relation to Valerie Nute’s pension.

“We did not resolve these as quickly as we should have done, and for that we are sorry.

“We have thoroughly investigated this to resolve the issues and offered Mrs Nute compensation for the difficulties she experienced.

 “Mrs Nute referred her complaint to the Financial Ombudsman Service (FOS), which is an independent body.”

A spokesperson for Aviva told Express.co.uk: “We apologise for the errors made in relation to Valerie Nute’s pension.

“We did not resolve these as quickly as we should have done, and for that we are sorry.

“We have thoroughly investigated this to resolve the issues and offered Mrs Nute compensation for the difficulties she experienced.





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